Refund & Cancellation Policy
At Health Shift, we believe in transparency and accountability. Our refund and cancellation policies are designed to ensure that you are fully informed of your program commitments and your options for flexibility.
Refund Policy: Refunds are available for the Six-Month Metabolic Wellness Program for the first 30 days following the start date. After this period, all payments are considered final. For one-time coaching sessions and assessments, a full refund is provided if the service is canceled at least 24 hours in advance of the scheduled appointment.
Cancellation Policy: To maintain the integrity of our coaching schedules and ensure a high-quality experience for all clients, we require a minimum of 24 hours notice for any cancellations. Please note that missed appointments or cancellations within 24 hours of the scheduled time will be charged at the full program rate.
Subscription Cancellations: For monthly recurring subscriptions, you may cancel your membership at any time through your client portal. Please allow 72 hours for your subscription to be processed and for your access to be terminated. Cancellations made after the 72-hour window will be subject to the next billing cycle.